As you navigate through our website, our server automatically recognizes no information regarding your domain or email address. In the course of browsing our website, we may collect certain information automatically in order to optimize our website and analyze for trends, preferences, and website usage statistics. We may also receive information from other sources, such as social networking sites. We collect the email addresses of those who communicate with us via email or opt-in to receive marketing emails. We aggregate user specific information on pages consumers access or visit.
We never share or sell our customers names, billing, or contact information. The information we collect is used only for internal review and then discarded. Depending on your preferences, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners may present you with retargeting advertising on other sites based on your previous interactions. Ad partners may allow options for opting out.
SHIPPING & HANDLING
Merlot Skin Care ships via the United States Postal Service (USPS) priority mail.
Orders typically ship out within 2-3 business days.
For orders within the U.S., shipping & handling is a flat rate of $7.95. Free shipping may be offered during various promotions.
For orders to Canada, shipping & handling is a flat rate of $17 with the customer responsible for any tax or duty.
We ship to P.O. Boxes. For shipment to offices and businesses, we require suite and floor numbers, if applicable.
There are no deliveries on Sundays or holidays at this time.
Every effort will be made so you can experience products from Merlot Skin Care.
* Please verify your order is complete upon receipt. After 5 days of receipt we are unable to make adjustments.
Please contact us first to let us know why and how you’ll be making a return.
Please include the following information with your returned goods. If this information is not included, a refund can take longer to receive.
- Customer Name
- Date of Order
- Product name
- Reason for return
- Return for replacement, exchange, or refund
Please allow 10 – 15 business days from the time the item is received to process a refund. This may depend on the processing time from your credit card company. Customer may be required to cover the cost of shipping.
*We do not offer refunds on sale items of 33% off or more, or Buy One, Get One offers.
Contact us for further instructions.