For each visitor to our web page, our server automatically recognizes no information regarding the domain or email address. We collect the email address of those who communicate with us via email and aggregate user specific information on pages consumers access or visit.
We never share or sell our customers names, billing, or contact information. The information we collect is used for internal review and is then discarded. We use collected information to improve the content and layout of our web pages, and to contact consumers for marketing purposes.
As you browse merlotskincare.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with merlotskincare.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
SHIPPING & HANDLING
Merlot Skin Care ships via the United States Postal Service (USPS) priority mail.
Orders typically ship out within 2-3 business days.
For orders within the U.S. — shipping & handling is a flat rate of $7.95 (No matter how many products you order.) Watch for FREE SHIPPING special offers.
For orders to Canada — shipping & handling is a flat rate of $14 with the customer responsible for any tax or duty.
We do ship to P.O. Boxes.
We will ship to offices and businesses, but we require suite and floor numbers, if applicable.
There are no deliveries on Sundays or holidays at this time.
Every effort will be made so you can experience products from Merlot Skin Care.
* Please verify order is complete upon receipt. After 5 days of receipt we are unable to make adjustments.
NO REFUNDS ON SALE ITEMS OF 33% OFF OR MORE (including Buy One, Get One offers).
Merlot Skin Care ensures easy returns. You may return any item for any reason within 14 days of receipt for a refund of the purchase price, less shipping charge. (Excludes sale items of 33% or more, unless items arrived damaged; these may be exchanged.)
Please include the following information with your returned goods. (If this information is not included, the refund can take longer to receive.)
- Customer Name
- Date of Order
- Product name
- Reason for return
- Return for replacement, exchange, or refund
Please allow 10 – 15 business days from the time the item is received to process a refund.
Please call 214-945-3440 for return instructions.
For your protection, please use UPS or Insured Parcel Post for return shipment.